Frequent Questions

We understand that no two jobs are the same and that customers will have questions. We have done our best to list some of the most common questions and answers below.

• My property has been damaged. Who will repair my property?

  You, the insured, are in charge of your loss and are the only person who can choose and hire the repair contractor. Shuler Crew Construction, Inc. is “full service” licensed and insured. In all cases, we work for you and pledge to return your property back to its pre-loss condition.

• My property was damaged by fire and I am concerned about smoke damage issues. What do I do?

  Shuler Crew takes the necessary steps, using a “multi-step” process, to ensure your property has been completely decontaminated of all fire and smoke damage and odor. That is why we are able to offer a written no-smoke odor warranty. It should be comforting to know we have never had a failure in our odor control process.

• My property has been damaged by water intrusion and I am concerned about mold. What do I do?

  Shuler Crew has certified drying technicians who will instruct you on the process and what to expect. Specialized drying equipment will be set up to dry your property in the quickest method possible to help prevent mold growth.

• How does a claim get paid?

  Shuler Crew will provide a computerized repair estimate to the insurance adjuster who will approve the repair estimate and issue the repair payment, less your deductible.

• I received the insurance payment and the mortgage company’s name has been included. What do I do?

  We understand the process. If you request we will contact your mortgage company and provide them the necessary claim documentation so they can process the insurance payment. On large claims, they will make periodic payments so work can progress. We will assist in the mortgage company’s property inspections.

• What do I do with my valuables?

  We recommend that you collect all of your jewelry and firearms, when safe to do so, and keep them in your possession. If they are contaminated of damaged, notify your Project Manager who will personally handle these items.